Error: "The application or the dll C:\Program Files\Hyperion Solutions\HERES.dll is not a valid windows image. Check help in your installation program" When Installing an Enterprise Patch

(Doc ID 598909.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Enterprise - Version: 5.0.1.0.00 and later   [Release: 5.0 and later ]
Information in this document applies to any platform.
This knowledge document is a replacement for 591802.1 which has been deleted.

Symptoms

Error: "The application or the dll C:\Program Files\Hyperion Solutions\HERES.dll is not a valid windows image. Check help in your installation program"
Error occurs when trying to install Enterprise patch
Note this is a generic error that can occur with multiple product/patch versions where the patch install is supported by a Install Shield program and the patch is released in multiple language versions.

Changes

A patch installation was attempted.

Cause

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