Planning Error: "Please make sure that the Application you are trying to launch is registered with Shared Services. Shared Services must be running for the feature you are trying to access." (Doc ID 731231.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version: 9.3.0.0.99 and later   [Release: 9.3 and later ]
Information in this document applies to any platform.

Symptoms

When attempting to login to Planning or EPMA in environment using Oracle Application server, the following error occurs:

"Please make sure that the Application you are trying to launch is registered with Shared Services.  Shared Services must be running for the feature you are trying to access.  Close the current browser window and try logging into workspace again after a little while.  Contact your administrator for further information."

The applications are already registered with Shared Services.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms