Hyperion Planning Error: "User xxx Does Not Exist in the Domain or the Password is Incorrect" (Doc ID 736562.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version: 9.3.1.0.00 to 9.3.1.1.00 - Release: 9.3 to 9.3
Information in this document applies to any platform.

Symptoms

The following error occurs when connecting to Hyperion Planning:

User xxx does not exist in the domain or the password is incorrect.

This error only occurs for Active Directory users, Native users can login to Planning without any error.

Changes

An external user directory had recently been registered with Shared Services.

Cause

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