For Active Directory Users Financial Management Error "You must supply a valid User Name and Password to log onto the system."

(Doc ID 738436.1)

Last updated on NOVEMBER 16, 2017

Applies to:

Hyperion Financial Management - Version 9.3.0.0.00 and later
Hyperion BI+ - Version 9.3.1.0.00 and later
Information in this document applies to any platform.

Symptoms

Some Active Directory users cannot login or login to Workspace or HFM is very slow. In SharedService_Security_Client.log file following error can be found:

WARN com.hyperion.css.spi.impl.msad.MSADCacheUpdater.updateUserCache(Unknown Source) - Ignoring User. Error getting User for User Cache:[LDAP: error code 32 - 0000208D: NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of:
'DC=Oracle,DC=UK,DC=com']

Cause

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