SmartView Client Does Not Auto-Install When Prompted in Excel (Doc ID 739941.1)

Last updated on JULY 29, 2016

Applies to:

Hyperion Essbase - Version 9.3.1.1.00 and later
Information in this document applies to any platform.
***Checked for relevance on 17-Aug-2012***

Symptoms

The SmartView client does not auto-install when prompted in Excel.
When clicking on the install button it shows a white screen and does not download anything.

Cause

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