Oracle Crystal Ball Error: "Not Loaded. A runtime error occurred during the loading of the COM Add-in." when Launching Oracle Crystal Ball 7.3.1 after downgrading from Oracle Crystal Ball 11.1.1.0.00 (Doc ID 746445.1)

Last updated on JULY 28, 2016

Applies to:

Oracle Crystal Ball - Version 7.3.1.0.00 to 7.3.1.0.00 [Release 7.3]
Microsoft Windows (32-bit)
Excel XP
Excel 2003
Excel 2007


Symptoms

After downgrading to Oracle Crystal Ball 7.x.x  from Oracle Crystal Ball 11.1.1.0.00 Oracle Crystal Ball will not load with Excel. 
In Microsoft Excel COM Add-ins manager the load behavior for Oracle Crystal Ball states:

Error: "Not Loaded. A runtime error occurred during the loading of the COM Add-in."

Changes

Installing a prior release of Oracle Crystal Ball after already having loaded Oracle Crystal Ball 11.1.1.0.00.

Cause

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