FM users cannot expand Tasklists, Tasks, Documents or Favorites from Browser View (Doc ID 749212.1)

Last updated on APRIL 23, 2010

Applies to:

Hyperion Financial Management - Version: 9.2.1.0.00 to 11.1.1.3.00 - Release: 9.2 to 11.1
Microsoft Windows (32-bit)

Symptoms

In Browser View, all users cannot expand Tasklists, Tasks, Documents or Favorites. As result, the error continually displays: Loading.....
This issue only occurs when users connect to FM via Microsoft Internet Security and Acceleration Server used as firewall or proxy server.

Changes

Microsoft Internet Security and Acceleration Server is used as firewall or proxy. Microsoft� Internet Security and Acceleration (ISA) Server 2004 provides granular control over Hypertext Transfer Protocol (HTTP) communication. This control is provided in the form of an HTTP filter, an application-layer filter that examines HTTP commands and data, through which HTTP policy is set. The HTTP filter screens all HTTP traffic that passes through the ISA Server computer, and only allows compliant requests to pass through. This significantly improves the security of your Web servers, by helping ensure that they only respond to valid requests. It also enables control of the specifics of ISA Server client Internet access.

See. http://technet.microsoft.com/en-us/library/cc302627.aspx

Cause

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