Active Directory Users are Taking Longer Than Native Users to Login into Hyperion Products. (Doc ID 749847.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

Hyperion Financial Management - Version 4.1.0.0.00 to 11.1.1.3.00 [Release 4.1 to 11.1]
Microsoft Windows (32-bit)

Symptoms

AD users are taking too long to access Hyperion products (Worksapce, planning, HFM and others). The following warning messages are found in the SharedServices_security_client.log:

2008-08-18 14:30:41,545 [Thread-919] WARN com.hyperion.css.spi.impl.msad.MSADCacheUpdater.updateUserCache(Unknown Source) - Ignoring User. Error getting User for User Cache:[LDAP: error code 32 - 0000208D: NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of:
'DC=Oracle,DC=UK,DC=com']

Changes

Support for groups may have been implemented.

Cause

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