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DRM Service Failed to Start with Error: "Could not create a JVM. Error: 'Class not registered'" (Doc ID 753751.1)

Last updated on JUNE 26, 2018

Applies to:

Hyperion Data Relationship Management - Version 9.3.1.0.00 and later
Information in this document applies to any platform.

Symptoms

Hyperion Data Relationship Management (DRM) Windows Service fail to start returning error below.

1. When DRM is in 'Mixed' authentication mode, the error displayed in the DRM Console Event Log is:

Error: "Exception Emdm_Exception with message 'Could not create a JVM. Error: 'Class not registered"

Cause

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In this Document
Symptoms
Cause
Solution

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