DRM Service Failed to Start with Error: "Could not create a JVM. Error: 'Class not registered'" (Doc ID 753751.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Data Relationship Management - Version 9.3.1.0.00 and later
Information in this document applies to any platform.

Symptoms

Hyperion Data Relationship Management (DRM) Windows Service fail to start returning error below.

1. When DRM is in 'Mixed' authentication mode, the error displayed in the DRM Console Event Log is:

Error: "Exception Emdm_Exception with message 'Could not create a JVM. Error: 'Class not registered"

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms