Smart View Error "The request timed out. Contact your administrator to increase netRetryCount and netRetryInterval" After Installing Internet Explorer 7 or Later (Doc ID 756288.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion Financial Management - Version 9.3.0.0.00 to 11.1.1.3.00 [Release 9.3 to 11.1]
Information in this document applies to any platform.
10.29.15

Symptoms

When attempting to connect to Hyperion Financial Management (HFM) using SmartView the following error message appears:

The request timed out. Contact your administrator to increase netRetryCount and netRetryInterval.

Changes

The web browser was upgraded to Internet Explorer 7.0 or higher.

Cause

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