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Error on Import of a Large Financial Reporting (FR) Zip File: "500: Internal Server Error. java.lang.OutofMemoryError" (Doc ID 759896.1)

Last updated on JUNE 25, 2018

Applies to:

Hyperion BI+ - Version 9.0.1.0.00 to 11.1.1.3.00 [Release 9.0 to 11.1]
Information in this document applies to any platform.

Symptoms

When you import a large zip file containing reports and folders from another environment, the process gives the Internet Explorer (IE) error:

500: Internal Server Error <Web app server>. java.lang.OutofMemoryError:AllocLargeArray - nnnnnn elements

Then the process hangs.

When you export the folders individually, they import without issue. In the registry, you note that HKEY_LOCAL_MACHINE: SOFTWARE: Hyperion Solutions: Financial Reporting: HyS9FRWeb: JVMOption8 and JVMOption9 are not set to the recommended values of 512m and 1024m, respectively.

Cause

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