EPM Configurator Error During Shared Services Configuration "Unable to check Shared Services database existence: an error occured". (Doc ID 781014.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Financial Management - Version 11.1.1.1.00 and later
Information in this document applies to any platform.
Oracle databases.


Symptoms

When running the EPM Configuration tool and performing the create database task the following error message is displayed in the Configuration tool window:

Unable to check Shared Services database existence: an error occurred.

The actual error that occurs in the configtool_err.log is:

com.hyperion.hit.registry.RegistryConnection, ERROR, SQL Exception
[Hyperion][Oracle JDBC Driver][Oracle]ORA-01031: insufficient privileges CAUSE null
com.hyperion.config.wizard.impl.RegistryWizardState$1, ERROR,
com.hyperion.hit.registry.exceptions
.RegistryException: Unable to create registry.
com.hyperion.cis.config.wizard.adapter.WizardFormAdapterPanel, ERROR, Unable to check Shared Servi
ces database existence: an error occured.
com.hyperion.hit.registry.utils.JDBCTemplate,
ERROR, JDBCTemplate.executeQuery - JDBC Template - Exception during SQL re-execution
java.sql.SQLException: [Hyperion][Oracle JDBC Driver][Oracle]ORA-00942: table or view does not exist

Cause

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