Smart View 'Service Unavailable' Error After Removing win32.downadup Worm from Server (Doc ID 782018.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion Financial Management - Version: 1.0.0.0.00 to 9.3.1.3.00 - Release: 1.0 to 9.3
z*OBSOLETE: Microsoft Windows Server 2003
Microsoft Internet Information Server 6 (IIS 6)

Symptoms

An error like the following is seen when trying to connect to Smart View:

Service Unavailable

Changes

The server where the Smart View provider was installed had been infected with the win32.downadup worm. After removal of the worm there was still a problem connecting to Smartview.

Cause

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