Created Customized FDM Web Site Receiving Error "Please run the LoadBalance Config manager"

(Doc ID 793090.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion Financial Data Quality Management - Version to [Release 9.3 to 11.1]
Generic Windows


When launching the FDM Web component, the login page is displayed followed by an information error message:

"Primary Load Balance Server is not Responding, Backup Load Balance Server is being used! Please Run FDM Load Balance Configuration"

The FDM application list drop down is blank, as the web component is unable to communicate with the load balance manager to return the list of FDM applications.

This is a customized website within IIS and is not the default website where FDM creates the virtual directory during the installation process.


Created customized website within IIS to be used for FDM rather than the IIS default website.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms