Error: "Failed to insert new Cluster Server entry in Cluster tables' when using CopyAppUtility (Doc ID 806813.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion Financial Management - Version: 9.3.1.0.00 and later   [Release: 9.3 and later ]
Information in this document applies to any platform.

Symptoms

Customer gets error when trying to copy an FM application:

"Error : Failed to insert new Cluster Server entry in Cluster tables!"

Extract from copy log:

DATE TIME : 90002 : Error : Failed to insert new Cluster Server entry in Cluster tables!
DATE TIME : 90002 : Error : SQL Error: Violation of PRIMARY KEY constraint 'PK__HSX_CLUSTER_SERV__7E6CC920'. Cannot insert duplicate key in object 'dbo.HSX_CLUSTER_SERVERS'.
DATE TIME : 90002 : Processing of Cluster Servers for application APPNAME completed.
DATE TIME : 90002 : Error : Failed to insert new Cluster Server entry in Cluster table HSX_CLUSTER_INFO!
DATE TIME : 90002 : Error : Processing aborted for cluster tables.
DATE TIME : 90002 : Error : Failed to update cluster data!
DATE TIME : 90002 : Error : Processing aborted for cluster tables. Reason: Value violated the integrity

 

 

Cause

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