Oracle Crystal Ball: Unresponsive After Loading Distribution Gallery, Chart Window or Running Oracle Crystal Ball Predictor (Doc ID 810634.1)

Last updated on JULY 28, 2016

Applies to:

Oracle Crystal Ball - Version 7.2.0.0.00 to 11.1.1.0.00 [Release 7.2 to 11.1]
Microsoft Windows (32-bit)
This knowledge document is a replacement for 1071118.1 which has been deleted.


Symptoms

When opening the Distribution Gallery, Define Assumption window, Define Forecast window, Define Decision Variable window, Chart Report Preferences, or post simulation chart for analysis, Crystal Ball is unresponsive showing an hourglass cursor.
After running Oracle Crystal Ball Predictor, the charts and graphs are not shown even though the simulation has completed and Predictor is shown in the Windows Taskbar.

Changes

Upgrading to a new version or viewing the desktop on a single monitor after disconnecting second monitor could trigger this issue.

Cause

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