My Oracle Support Banner

Oracle Crystal Ball: Unresponsive After Loading Distribution Gallery, Chart Window or Running Oracle Crystal Ball Predictor (Doc ID 810634.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Crystal Ball - Version to [Release 7.2 to 11.1]
Oracle Crystal Ball - Version to [Release 11.1]
Microsoft Windows (32-bit)
This knowledge document is a replacement for 1071118.1 which has been deleted.


When opening the Distribution Gallery, Define Assumption window, Define Forecast window, Define Decision Variable window, Chart Report Preferences, or post simulation chart for analysis, Crystal Ball is unresponsive showing an hourglass cursor.
After running Oracle Crystal Ball Predictor, the charts and graphs are not shown even though the simulation has completed and Predictor is shown in the Windows Taskbar.


Upgrading to a new version or viewing the desktop on a single monitor after disconnecting second monitor could trigger this issue.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.