500 Error When Printing a Financial Reporting Report to PDF (Doc ID 825476.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion BI+ - Version 9.3.1.0.00 to 9.3.1.2.00 [Release 9.3]
Information in this document applies to any platform.

Symptoms

You have a new install of Financial Reporting.  When you try to view a report in Workspace in PDF format, you receive a 500 error. When you convert a rendered report from HTML to PDF, \Hyperion\logs\BIPlus\FRReportSrv.log and FRWebApp.log both give java.lang.NullPointerException errors.

You have a distributed install, with a free-standing Print Server.  The Print Server name is defined correctly in Hyperion_Home\BIPlus\lib\config.properties on the Reports Server.

The Print Spooler service is running on the Print Server.  The HRPrinters are present in Printers and Faxes, and the printer ports defined under Preferences: Ports for the HRPrinters contain a valid path.  A valid version of Ghostscript is installed on the Print Server.

Cause

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