Error "Faulting application olapisvr.exe, version 9.3.1.0, faulting module@ GLOBLC32.DLL, version 0.0.0.0, fault address 0x00027397." AIS 9.3.1.x crashes (Doc ID 825725.1)

Last updated on JULY 29, 2016

Applies to:

Hyperion Essbase - Version: 9.3.1.0.00 and later   [Release: 9.3 and later ]
Hyperion Essbase Integration Services - Version: 9.3.1.0.00 and later    [Release: 9.3 and later]
Information in this document applies to any platform.
Confirmed Bug Status on 04-Mar-2011

Symptoms

  • AIS Server is frequently crashing during batch scripts to load members and data.
  • AIS 9.3.1 running on Windows.
  • Jobs are scheduled through SQL Server Scheduler.

EIS log file shows:

".../Informational/0/Build-AIS93100B113
   Received client request Load data synchronously"

Then it crashes and has to be restarted.


In Windows Event viewer the error reported is:

"Faulting application olapisvr.exe, version 9.3.1.0, faulting module@ GLOBLC32.DLL, version 0.0.0.0, fault address 0x00027397."

Cause

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