How To Monitor Bugs And Enhancement Requests Via My Oracle Support (MOS) (Doc ID 841907.1)

Last updated on JULY 26, 2024

Applies to:

Oracle Customer Data Management Cloud Service
Portal - Version 11.1.1.6.0 and later
Oracle Application Express (APEX) - Version 23.2 to 23.2 [Release NA]
Oracle Fusion Financials Common Module Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Business Intelligence Suite Enterprise Edition - Version 11.1.1.6.11 and later
Information in this document applies to any platform.
This document applies to more products. The full list can be found in the Related Attributes displayed at the end of the document.

Purpose

In addition to reviewing the FAQ presented here, please review the official My Oracle Support documentation as well.

There are several questions that customers commonly ask about:

1. How to monitor bugs or enhancement requests via My Oracle Support (MOS), including:

1a. Bug Tracker Feature

*** UPDATED! *** 1b. Email Notification Via Hot Topics Emails (see Note 793436.2 : "My Oracle Support How to Series: How to use Hot Topics Email notification to subscribe to Support Product News, SRs, Bugs, etc. and events so that you Never Miss an Important Update - [VIDEO]")

2. Why they are not seeing frequent updates to their bugs or enhancement requests

3. Information about release dates for products

4. What the various numeric statuses in the bug really mean

The goal of this FAQ is to help customers understand each of these processes better.

This document has been normalized for all Oracle WebCenter products (eg, WebCenter Portal, WebCenter Content, Oracle Outside In Technology (OIT), etc.).