How To Monitor Bugs And Enhancement Requests Via My Oracle Support (MOS)
(Doc ID 841907.1)
Last updated on FEBRUARY 05, 2022
Applies to:Oracle Fusion CX Sales Cloud Service - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 1.0]
Oracle Customer Data Management Cloud Service
Portal - Version 220.127.116.11.0 and later
Oracle WebCenter Content - Version 18.104.22.168.0 and later
Oracle Outside In Technology - Version 8.3.7 and later
Information in this document applies to any platform.
This document applies to more products. The full list can be found in the Related Attributes displayed at the end of the document.
In addition to reviewing the FAQ presented here, please review the official My Oracle Support documentation as well.
There are several questions that customers commonly ask about:
1. How to monitor bugs or enhancement requests via My Oracle Support (MOS), including:
1a. Bug Tracker Feature
*** UPDATED! *** 1b. Email Notification Via Hot Topics Emails (see Note 793436.2 : "My Oracle Support How to Series: How to use Hot Topics Email notification to subscribe to Support Product News, SRs, Bugs, etc. and events so that you Never Miss an Important Update - [VIDEO]")
2. Why they are not seeing frequent updates to their bugs or enhancement requests
3. Information about release dates for products
4. What the various numeric statuses in the bug really mean
The goal of this FAQ is to help customers understand each of these processes better.
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In this Document
|Questions and Answers|
|Q1: How Do I Monitor Bugs/Enhancement Requests (ERs) via My Oracle Support?|
|Bug Tracker Feature|
|*** UPDATED! *** Email Notification Via Hot Topics Emails|
|Q2: When Should I See Status Updates In My Bugs or Enhancement Requests?|
|Q3: What Information Can Support Share About When the Next Release Will Be Available or Which Release Will Contain A New Bug Fix or Enhancement?|
|Q4: Bug/ER status codes (and explanations)|
|Change History (of this article)|