Hyperion Planning Workspace Hangs and Needs to Restart the Agent Service for it to Work Again (Doc ID 849355.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version 11.1.1.1.00 to 11.1.1.3.00 [Release 11.1]
Information in this document applies to any platform.
***Checked for relevance on 5/27/15***


Symptoms


Workspace hangs during user login. Restarting the HyS9Core1 process helped free up the system for login again.

- When hang occurs the core service has to be recycled, recycling workspace service only does not help
- When hang occurs no one can login although the already logged in users see the system as behaving fine.

<Error> <WebLogicServer> <BEA-000337> <[STUCK] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "602" seconds working on the request "Http Request: /workspace/browse/logon", which is more than the configured time (StuckThreadMaxTime) of "600" seconds. Stack trace:

Invalid Login
com.brio.one.web.login.InvalidLoginException: Invalid Login
at com.brio.one.web.launcher.util.LauncherUtil.login(Unknown Source)
at com.sqribe.WS.WebSQRIBE.loginToRepository(Unknown Source)
at com.sqribe.WS.WebSQRIBE.newUser(Unknown Source)
at com.sqribe.WS.WebSQRIBE.run(Unknown Source)
at com.sqribe.WS.WSBaseServlet.executeRequest(Unknown Source)
at com.sqribe.WS.WSBaseServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)

=============
Also this is the exception:
Invalid Login
com.brio.one.web.login.InvalidLoginException: Invalid Login
at com.brio.one.web.launcher.util.LauncherUtil.login(Unknown Source)
at com.sqribe.WS.WebSQRIBE.loginToRepository(Unknown Source)
at com.sqribe.WS.WebSQRIBE.newUser(Unknown Source)
at com.sqribe.WS.WebSQRIBE.run(Unknown Source)
at com.sqribe.WS.WSBaseServlet.executeRequest(Unknown Source)
at com.sqribe.WS.WSBaseServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856

Cause

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