"Always force client to upgrade (even when client and server are compatible)" and "always warn when client version is newer (even when client and server are compatible)" Settings not Honoured (Doc ID 867653.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion Financial Management - Version: 9.3.1.3.00 to 9.3.1.3.00 - Release: 9.3 to 9.3
Information in this document applies to any platform.

Symptoms

When connecting to Smart View from a client machine that has a lower version of Smart View than is installed on the web server, users are prompted to upgrade despite the fact that "always force client to upgrade (even when client and server are compatible)" and "always warn when client version is newer (even when client and server are compatible)" options are disabled on the Smart View provider tab of the Web & Server Configuration on the web server

Changes

Hyperion Financial Management (HFM) was upgraded to 9.3.1.3.  Smart View 11.1.1.1 or Smart View 11.1.1.2 installed on the web server.  Therefore client machine has a lower version of Smart View installed.

Cause

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