Workspace Hangs When Selecting Menu Item Help-About in Load Balanced Mode (Doc ID 873377.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

Hyperion BI+ - Version 9.3.1.0.00 to 9.3.3.0.00 [Release 9.3]
Information in this document applies to any platform.
***Checked for relevance on 26-Nov-2012***

Symptoms

Scenario:

If a user opens the Workspace site from the load balanced URL and opens the menu item help-about, the workspace server hangs.

Only after restarting IIS and Workspace it runs again.

Cause

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