After Installing Service Pack 1 for Shared Services 9.3.1 Following Error Appears in HSS Console 'There was an error encountered while loading tree data' (Doc ID 879376.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Financial Management - Version: 9.3.1.1.00 to 9.3.1.1.00 - Release: 9.3 to 9.3
Information in this document applies to any platform.
Unable to login to Shared Services application after apply service fix 9.3.1.1

Symptoms

After applying service pack 9.3.1.1 for Hyperion Shared Services (HSS) you will encounter an error after logging into HSS console.
The left side menu tree will not display any data. Following error message appears:

There was an error encountered while loading tree data

Cause

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