Error "''\\server\myshare\user\hstbar.xla cannot be found. Check your spelling, or try a different path" During Smartview Refresh (Doc ID 888573.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Financial Management - Version 9.3.1.0.00 to 9.3.1.4.00 [Release 9.3]
Information in this document applies to any platform.

Symptoms

When data point has been pasted into Word 2007 and a user runs a Smartview Refresh Excel displays the following error:

\\server\myshare\user\hstbar.xla' cannot be found. Check your spelling, or try a different path

When a user runs the Smartview Refresh again the following error appears:

A serious error has occurred in Excel with the add-in 'hyperion smart view for office'. If you get this error several times you must deactivate this add-in and check if there is a newer version available. Would you like to deactivate the add-in?

Data is refreshed correctly after choosing 'No'. This issue occurs when using MS Word 2007 and SmartView 9.3.1.x, earlier than 9.3.1.6.

Cause

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