Hyperion Financial Management Taskflow E-mail Alerts Fail with Error "Email service not running. Unable to execute Email stage". (Doc ID 956623.1)

Last updated on OCTOBER 04, 2016

Applies to:

Hyperion Financial Management - Version 9.3.1.0.00 and later
Information in this document applies to any platform.
May 13,2015

Symptoms

In a Hyperion Financial Management (HFM) application taskflow e-mail alerts are not working. In Shared Service log, SharedServices_Taskflow.log, the following error is seen:

2009-10-13 20:26:21,935 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR com.hyperion.workflow.engine.server.framework.WfServerUtilityHelper.handleRuntimeProcess(WfServerUtilityHelper.java:93) - Email service not running. Unable to execute Email stage: Stage1

Cause

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