Shared Services Error: "Unable to communicate with the server"

(Doc ID 960073.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion BI+ - Version 9.3.1.0.00 to 11.1.1.3.00 [Release 9.3 to 11.1]
Information in this document applies to any platform.
***Checked for relevance on 06-Mar-2013***

Symptoms

Unable to login to Hyperion Shared Services (HSS).  The error message encountered is:

"User not found." 

Cause

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