Oracle Crystal Ball: Unable to Launch Oracle Crystal Ball

(Doc ID 961933.1)

Last updated on OCTOBER 06, 2017

Applies to:

Oracle Crystal Ball - Version 7.3.0.0.00 and later
Information in this document applies to any platform.
This knowledge document is a replacement for 1059503.1 which has been deleted.


Symptoms

Received an error regarding corruption with the Crystal Ball add-in.
Cannot enable the add-in and is no longer receiving a prompt when opening Crystal Ball. 
Excel launches successfully without the Crystal Ball menu. 
Reinstalling Crystal Ball does not resolve the issue.

Cause

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