Last updated on OCTOBER 06, 2017
Applies to:Oracle Crystal Ball - Version 126.96.36.199.00 and later
Information in this document applies to any platform.
This knowledge document is a replacement for 1059503.1 which has been deleted.
Received an error regarding corruption with the Crystal Ball add-in.
Cannot enable the add-in and is no longer receiving a prompt when opening Crystal Ball.
Excel launches successfully without the Crystal Ball menu.
Reinstalling Crystal Ball does not resolve the issue.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms