Hyperion Planning Error: "An error occurred while adding user to Essbase" When Refreshing Security Filters (Doc ID 973156.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version 4.1.0.0.00 to 11.1.1.3.00 [Release 4.1 to 11.1]
Information in this document applies to any platform.
*** Checked for Relevance 25-Sep-2012 ***

Symptoms

User synchronization error when refreshing security filters from Planning to Essbase. The Planning log contains:

com.hyperion.planning.HspRuntimeException: An error occurred while adding user to Essbase. Please check the Essbase log for details.
java.lang.RuntimeException: Errors occured during synchronization: [com.hyperion.planning.HspRuntimeException: An error accurred while adding user to Essbase. Please check the Essbase log for details.]

Changes

Two new external directories have been added in Shared Services recently.

Cause

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