Service Request Sub-Status Closure Codes with Descriptions (Doc ID 1429703.1)

Last updated on AUGUST 07, 2015

Applies to:

OSS Support Tools - Version 3.2 to 9.2.0.6
My Oracle Support - Version 3.3.1.0.0 and later
Information in this document applies to any platform.

Goal

Why is the sub-status of a non-resolved Service Request set to Resolved with Workaround? What is the determination for choosing a sub-status when a Service Request is closed?

Solution

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