How to enter a Technical Service Request with a Support Identifier that has both Standard Product Support and On Demand Levels of Service?

(Doc ID 1901254.1)

Last updated on JUNE 26, 2014

Applies to:

OSS Support Tools - Version 10.2 to 12.1.1
Information in this document applies to any platform.
If a user has both OnDemand and Standard Product Support (SPS) Levels of Service under one Support Identifier, the user will not be able to log a Service Request via the Service Request tab in My Oracle Support. The error
"No results for 'Product Name' (i.e. PeopleSoft). Try a different or shorter search string." will be displayed and the user will not be able to proceed. This document is to assist users in determining whether or not they have these two Levels of Service and how to log Service Requests if they do.

Goal

The goal of this document is to instruct users who have a Support Identifier (SI) with both SPS and OnDemand Level of Service on how to properly log technical Service Requests in My Oracle Support.

Solution

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