My Oracle Support Banner

E1: MOBJ: GRID: Working with E1 Web Client ActiveX Controls for Media Object and Grid Export / Import with Internet Explorer (Doc ID 1056203.1)

Last updated on FEBRUARY 20, 2023

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.
It does not matter if you are using a 64-bit Windows OS or not. A 32-bit Internet Explorer browser must be used unless you are on or newer where ACTIVEX CONTROL FAIL WITH INTERNET EXPLORER X64 has been implemented.

For limits on the import and export functionality see JD Edwards EnterpriseOne 9.1.X Web Client Support Statement under the headings "Web Client Firefox Information" and "Web Client Google Chrome Information"

According to Microsoft, IE 11 will be supported until the end of life of windows 10 which is the soonest 2025 as of this writing. See website


This document discusses the JD Edwards EnterpriseOne (E1) activeX installation and use with media objects (MOBJ) and grid export / import.  For non-activeX control functionality see Doc ID 780761.1  E1: MOBJ: Non-ActiveX Controls for EnterpriseOne Grid Import / Export and Media Object Attachments for all browsers Firefox, Chrome, Internet Explorer (IE), Safari.

Review E1: MOBJ: What Is The Impact Or Implications To The Grid And Media Objects When Turning OFF ActiveX Controls For Media Objects And Grid Import / Export? (Doc ID 2718770.1)

There are some known symptoms/keywords which would help to understand issues pertaining due to ActiveX controls

  •  Media Object attachments are not working in IE Browser
  •  An Add-On for this website failed to run
  •  Text attachment is not working as it's not allowing to type in the Text Box
  •  Media Object Viewer is not opening in IE
  •  Few Users are not able to add/edit text attachment
  •  OLE button is missing in Media Object viewer on some machines
  •  The text button is not shown in Media Object Viewer on some machines
  •  ActiveX install issue
  •  ActiveX corrupt 
  •  After being prompted for and installing the Text Attachment ActiveX control, the text attachment button on the Media Object attachment screen disappears
  •  Paper Clip icon in the grid row header disappears
  •  Unable to export all grid rows when using activeX controls
  •  Users cannot view media objects or export / import from the grid
  •  After upgrade icon missing or attachments not working 


NOTE: As it states in the Upgrade section, activeX controls should always be updated to the most current version.  Most times, the new version is compatible (backward compatible) with prior releases.  Thus allowing for continued use of multiple release levels from the same browser.  



ActiveX is a required installation for Internet Explorer to work with import / export and media objects.  This document covers installation.

For details on working without activeX controls, see Document 780761.1 E1: MOBJ: Non-ActiveX Controls (HTML) for EnterpriseOne Grid Import / Export and Media Object Attachments for all browsers Firefox, Chrome, Internet Explorer (IE), Safari


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Required Internet Explorer ActiveX Options
 File Location on Server
 Non-Administrative Install
 Manually Registering Files
 Tools Release - Enhanced Support for Mozilla Firefox Browser and Chrome (9.1.2)
 Export to excel randomly fails with SupportActiveXIE set to FALSE
 No "Open" option when export to Excel (ActiveX=False) or when export to CSV (ActiveX=True/False)
 If both installs have the same major Tools Release (for example, both on 8.97):
 If one install is on 8.96 or below, and the other is 8.97 or above:
 If one install is on 8.97 and the other on 8.98 (likewise 9.1 and 8.98 will work):
 Internet Explorer Browser Troubleshooting
 Troubleshooting Flow Chart

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.