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E1: MOBJ: GRID: Working with E1 Web Client ActiveX Controls for Media Object and Grid Export / Import with Internet Explorer (Doc ID 1056203.1)

Last updated on JULY 27, 2020

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.
It does not matter if you are using a 64-bit Windows OS or not. A 32-bit Internet Explorer browser must be used unless you are on 9.2.3.4 or newer where ACTIVEX CONTROL FAIL WITH INTERNET EXPLORER X64 has been implemented.

For limits on the import and export functionality see JD Edwards EnterpriseOne 9.1.X Web Client Support Statement under the headings "Web Client Firefox Information" and "Web Client Google Chrome Information"

According to Microsoft, IE 11 will be supported until the end of life of windows 10 which is the soonest 2025 as of this writing. See website https://support.microsoft.com/en-us/help/17454/lifecycle-faq-internet-explorer.


Purpose

This document discusses the JD Edwards EnterpriseOne (E1) activeX installation and use with media objects (MOBJ) and grid export / import.  For non-activeX control functionality see Document 780761.1 E1: MOBJ: Non-ActiveX Controls for EnterpriseOne Grid Import / Export and Media Object Attachments for all browsers Firefox, Chrome, Internet Explorer (IE), Safari.

Also review the "What is the impact or implications to the grid and media objects when turning off ActiveX controls for media objects and grid import / export?" blog post for details on the implications / impact of making the change to ActiveX controls.

There are some known symptoms/keywords which would help to understand issues pertaining due to ActiveX controls

  •  Media Object attachments are not working in IE Browser
  •  An Add-On for this website failed to run
  •  Text attachment is not working as it's not allowing to type in the Text Box
  •  Media Object Viewer is not opening in IE
  •  Few Users are not able to add/edit text attachment
  •  OLE button is missing in Media Object viewer on some machines
  •  The text button is not shown in Media Object Viewer on some machines
  •  ActiveX install issue
  •  ActiveX corrupt 
  •  After being prompted for and installing the Text Attachment ActiveX control, the text attachment button on the Media Object attachment screen disappears
  •  Paper Clip icon in the grid row header disappears
  •  Unable to export all grid rows when using activeX controls
  •  Users cannot view media objects or export / import from the grid
  •  Compatibility mode with Internet Explorer 11 (IE11) 
  •  After upgrade icon missing or attachments not working
    •   
      NOTE: As it states in the Upgrade section, activeX controls should always be updated to the most current version.  Most times, the new version is compatible (backward compatible) with prior releases.  Thus allowing for continued use of multiple release levels from the same browser.  
       

Scope

ActiveX is a required installation for Internet Explorer to work with import / export and media objects.  This document covers installation.

For details on working without activeX controls, see Document 780761.1 E1: MOBJ: Non-ActiveX Controls (HTML) for EnterpriseOne Grid Import / Export and Media Object Attachments for all browsers Firefox, Chrome, Internet Explorer (IE), Safari

Details

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In this Document
Purpose
Scope
Details
 Overview
 Install
 Required Internet Explorer ActiveX Options
 File Location on Server
 Non-Administrative Install
 Manually Registering Files
 Tools Release 8.98.3.0 - Enhanced Support for Mozilla Firefox Browser and Chrome (9.1.2)
 Export to excel randomly fails with SupportActiveXIE set to FALSE
 No "Open" option when export to Excel (ActiveX=False) or when export to CSV (ActiveX=True/False)
 Upgrade
 If both installs have the same major Tools Release (for example, both on 8.97):
 If one install is on 8.96 or below, and the other is 8.97 or above:
 If one install is on 8.97 and the other on 8.98 (likewise 9.1 and 8.98 will work):
 Internet Explorer Browser Troubleshooting
 Troubleshooting
 Troubleshooting Flow Chart
References

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