E1: WRKFLW: Unable to Receive any External E-mail for All Users

(Doc ID 1083638.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Symptoms

Users are unable to receive any UBE completion messages or workflow messages in their external email out of a sudden. It previously worked but now it isn't.

The following errors are found in the Workflow Kernel jde.log on the Enterprise Server:




When users try to test SMTP server connection by entering the following command in Command Prompt (Start->Run->cmd.exe) from the Server, there is a connection failure:

telnet <SMTP SERVER> 25

Cause

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