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E1: WRKFLW: Unable to Receive any External E-mail for All Users (Doc ID 1083638.1)

Last updated on JANUARY 15, 2020

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.


Users are unable to receive any UBE completion messages or workflow messages in their external email out of a sudden. It previously worked but now it isn't.

The following errors are found in the Workflow Kernel jde.log on the Enterprise Server:

When users try to test SMTP server connection by entering the following command in Command Prompt (Start->Run->cmd.exe) from the Server, there is a connection failure:

telnet <SMTP SERVER> 25




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