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E1: 52 FAQ - Frequently Asked Questions on Invoice Print/ Print GST & PST/ R48507 Job Errors- (R48504, R48507) (Doc ID 1262525.1)

Last updated on AUGUST 10, 2022

Applies to:

JD Edwards EnterpriseOne Contract and Service Billing - Version 8.0 and later
Information in this document applies to any platform.


The Purpose of this document is to discuss Frequently Asked Question Invoice Print, R48504 and R48507.

Questions and Answers

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In this Document
Questions and Answers
 Question 1: Service Billing Invoice Print (R48504), runs so long it is sometimes necessary to cancel it. In the log, the R48504 has multiple calls of R48507, perhaps a 100 or more. In the jde.log there are messages related to work flow or an option that is trying to send an e-mail and it is timing out trying to do so. Workflow is not activated for any e-mail jobs.  Why does this occur?
 Question 2:  Contract/Service Billing stores taxes in the Billing Workfile (F4812) and Invoice Summary table (F4822). R48507 retrieves the tax information from these tables. The amounts are stored as a combined total in those tables.  Is there a way to retrieve the amounts as a separate GST and PST amounts?
 Question 3:  Contract Master (P5201) contains a field called "Alternate Billing." This is on the Dates/Addresses tab and is an address number field. An Address Book number was entered in this field for the billing address, but the Address Book number in this field is does not appear anywhere on the invoice. The same applies to the "Remit To" and "Send To" addresses. What is the purpose of these fields?
 Question 4:  Is there a way to have Invoice Print (R48507) to break out Canadian GST and PST tax separately on the physical printed invoice?  Is there a setting in the Tax Amount smart field that can be used?
 Question 5:  Is there a business function that reads the taxes in the Vertex Register? As an example, R42565 is a report that does break them out separately
 Question 6: Is it possible to re-print multiple contract invoices in BI format in one PDF?   Currently while printing it through Invoice Print (R48504), it calls multiple R48507 pdfs.
 Question 7:  When using BI Publisher with Invoice Print (R48507) sometimes the amounts are incorrect, what may be a cause?
 Question 8: Is there a standard JD Edwards version for Invoice Print (R48504/R48507) that will print all invoices created for a customer for a specific time frame, ex. GL Period?

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