E1: XMLP: RD Jobs End With E-Mail Delivery Failing Intermittently (Doc ID 1267657.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Symptoms

BI Publisher fails to deliver documents with a "Communication Failure" status.The errors seems to start happening after about 2 days of the BI Publisher kernel running and only happen when bursting and delivering the documents. When the issue happens ,you can go in and "redeliver" and the emails will be sent successfully.

The following is the error message in logs for the XML Publisher kernel.

jasdebug.log:

SMTP Port = null | SMTP Username = null | SMTP Password = null | Charset = null | Encoding = null | Reply To = null | From = System@printserver.com | To Recipients = null | CC Recipients = null | BCC Recipients = jdoe@printserver.com | Subject = MS1RP - Printpack Inc. PRISM File Delivery | Content Filename = /tmp/3LukEc_807082.txt | Content Mime Type = null | Attachment Filename = /tmp/RD554303_EN.pdf | Attachment Mime Type = null
12 Oct 2010 09:21:41,605 [Line ?] [main] [DEBUG ] - [807082][RUNTIME] XmlpProcessor.sendMail(): Entering...
12 Oct 2010 09:21:41,609 [Line ?] [main] [SEVERE] - [807082][RUNTIME] XmlpProxy.sendEMail(): com.jdedwards.xmlp.exceptions.XmlpRuntimeException: Content file does not exist. Content Filename : /tmp/3LukEc_807082.txt
com.jdedwards.xmlp.exceptions.XmlpRuntimeException: Content file does not exist. Content Filename : /tmp/3LukEc_807082.txt
at com.jdedwards.xmlp.base.XmlpProcessor.sendMail(Unknown Source)
at com.jdedwards.xmlp.base.XmlpProxy.sendEmail(Unknown Source)
12 Oct 2010 09:21:41,610 [Line ?] [main] [DEBUG ] - [807082][RUNTIME] XmlpProxy.sendEMail(): Exiting. Return Code = -5

jde.log:

2442/-1238432064 MAIN_THREAD Fri Oct 21
21:43:16.955436 XMLPUtil.cpp795
Send email failed with return code 13.

jas.log:

21 Oct 2011 21:43:16,913 [SEVERE] - [2442][RUNTIME]
XmlpProxy.sendEMail(): com.jdedwards.xmlp.exceptions.XmlpRuntimeException:
Attachment file does not exist. Attachment Filename :
/tmp/R5642565_2_EN.pdf
com.jdedwards.xmlp.exceptions.XmlpRuntimeException: Attachment file does not
exist. Attachment Filename : /tmp/R550101_2_EN.pdf
at com.jdedwards.xmlp.base.XmlpProcessor.sendMail(Unknown Source)
at com.jdedwards.xmlp.base.XmlpProxy.sendEmail(Unknown Source)

Cause

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