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E1: SVM: Troubleshooting Server Manager Runtime Metrics Issues (Doc ID 1270213.1)

Last updated on JANUARY 02, 2023

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.


This document was created to assist customers on troubleshooting the different scenarios, causes and resolutions for Server Manager Runtime Metrics issues.
It is designed to direct you through basic JDEdwards EnterpriseOne Server Manager Runtime Metrics troubleshooting. The knowledge contained on the scenarios described below are not meant as a substitute for the Server Manager Guide, but as an aid for better understanding on troubleshooting Server Manager Runtime Metrics issues.

Runtime metrics provide an insight into the current state of a running Managed Instance. For example, the active user sessions are a runtime metric provided by the JD Edwards EnterpriseOne HTML Web Server.

The following runtime metrics are available for a running enterprise server:
  • General
  • Process Detail
  • Environment Variables
  • Disk Space Usage
  • Kernel Ranges
  • Audit History
  • User Sessions (HTML Server Only)
  • CallObject Status
  • JDBj Database Caches
  • Database Connections
  • JDBj Runtime
  • JDENET Stats
  • Java Environment

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Scenario 1 - Runtime Metrics missing with error JdeSocket error:Connection refused
 Scenario 2 - Basic Troubleshooting Steps For Enterprise Server Runtime Metrics
 Windows platform
 AS400 iSeries platform
 SUN/UNIX platform
 AIX platform
 LINUX platform
 HP PA Risc platform
 HP Itanium platform
 Scenario 3 - Runtime Metrics Are Unavailable When Firewall is Enabled
 Scenario 4 - Runtime Metrics In Server Manager Console Never Comes Up
 Scenario 5 -Runtime Metrics Show Only One JVM Instance, Cannot Look At User Session For Other JVM
 Scenario 6 - Server Manager is no Longer Displaying Runtime Metrics for JAS Servers After Changing Server Manager Console - WebSphere Only Issue
 Scenario 7 - Runtime Metrics Are Missing for Newly Installed Web Servers
 Scenario 8 - Server Manager Does not Report Runtime Metrics for Horizontal Cluster Member running on WebSphere Application Server 7
 Scenario 9 - Runtime Metrics Stanza for Windows Enterprise Server Disappears
 Scenario 10 - Runtime Metrics Not Showing Up For AS400 iSeries Server
 Scenario 11 - Runtime Metrics for UNIX Enterprise Servers Stop Showing Up
 Scenario 12 - Runtime Metrics Is Unavailable For HTML Instance In Server Manager
 Scenario 13 - Runtime Metrics Are NOT Showing Up In The Server Manager Console On Newly Installed Enterprise Server .
 Scenario 14 - Some Of the Runtime Metrics for AS400 Enterprise Server Are Missing In Server Manager.
 Scenario 15 - Server Manager Not Showing Runtime Metrics For Some Web Instances Only
 Scenario 16 - AS400 iSeries Runtime Metrics Server Manager Issues with 8.97 Tools Release
 Scenario 17 - Runtime Metrics In Server Manager Not Available For HTML Server WebSphere Tools Release
 Scenario 18 - Management kernel crashes for EnterpriseOne 9.1 and 9.2
 Scenario 19 - Server Manager Console Online Users count not equal to total of all Users Sessions displayed
 Scenario 20 - Runtime Metrics Are Missing after Moving Management Console to another Machine - AS400 iSeries platform
 Scenario 21 - Runtime metrics is not showing up for enterprise server on AIX (8.11SP1, Tools Release :
 Scenario 22 - Runtime metrics are not showing up for HTML servers after new deployment server install
 Scenario 23 - Runtime metrics do not display for Enterprise Server instance running on iSeries V7R2
 Scenario 24 - Enterprise Server Runtime metrics are not available and clearing cache on the server does not respond
 Scenario 25 - HTML Runtime Metrics Are Not Showing Up After Deployment Server Change
 Scenario 26 - Runtime Metrics not visible when using JDK with WebLogic Server
 Scenario 27 - Runtime Metrics not visible when using JDK 1.8 Update 171 Or Higher
 Scenario 28 - Alternate way to view logged in user when JVM crashes

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