My Oracle Support Banner

E1: UBE: PDF for Traditional Chinese Language User is Empty and Error Message Received of "ERROR: Function: PDFTextObjGen_CreateCIDFont, Code: 1074528257, Message: Requested font not found on system" (Doc ID 1274336.1)

Last updated on FEBRUARY 06, 2019

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.97 and Prior and later
Information in this document applies to any platform.


When a Traditional Chinese language user runs a UBE report on the Enterprise server, the PDF created by the report is empty. This is happening only for Traditional Chinese language users.

In RDA, the font used for the report was the default. In P98980, the Report Font ID was set to "MHei_Medium_Acro" for LANG=CT (Traditional Chinese).

The UBE debug log shows the following:




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.