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E1: ESU: Troubleshooting Error Message [ DATABASE CONNECT FAILED ] when Installing Software Updates (ESUs and ASUs) (Doc ID 1320240.1)

Last updated on MAY 24, 2021

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Purpose

This document was created to assist customers on troubleshooting the different scenarios, causes and resolutions for issues involving Software Updates - ASUs / ESUs patch installs when you this error message is found:

This document will list issues when the error message "[DATABASE_CONNECT_FAILED] Database Connection failed for DataSource xxx " is found for Software Updates (ESUs and ASUs installs) only.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Scenario 1 - Cannot Install ESUs After Install 9.0 TR8.98.2.0. Error: Login Failed for User "sa" - [ DATABASE CONNECT FAILED ] Database Connection failed for DataSource System Local.
 Scenario 2 - ESU Install Fails With Error: "[DATABASE_CONNECT_FAILED] Database Connection failed for DataSource Data Dictionary" and "JDB_CopyXMLToTable failed"
 Scenario 3 - "[DATABASE_CONNECT_FAILED] Database Connection failed for DataSource System - 900" Error in Software Updates Application (P96470) Due to Incorrect Setting in JDBJ.INI
 Scenario 4 - Issue Applying Planner ESUs with 9.0 Due to TCP/IP Connection Failure - Errors: [DATABASE_CONNECT_FAILED] Database Connection failed for DataSource Data Dictionary - 900 - The TCP/IP connection to the host SERVER, port 1433 has failed. Error: "connect timed out".
 Scenario 5 - When attempting to apply an ESU using P96470, the grid will not populate due to TCP/IP configuration errors
 Scenario 6 - ESU Install Fails With Errors:[DATABASE_CONNECT_FAILED] Database Connection failed for DataSource Data Dictionary and JDB_CopyXMLToTable failed - Specific to DB2/400 as the system database
 Additional ESU install/deployment issues where you can find error message [DATABASE_CONNECT_FAILED] Database Connection failed for DataSource xxx.
References

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