E1: PKG: Package Information and Main Log Files to Upload to a Service Request (SR) and Troubleshoot a Build Issue - Prior to EnterpriseOne Tools Release 9.1.5 (Doc ID 1322087.1)

Last updated on SEPTEMBER 02, 2021

Applies to:

JD Edwards EnterpriseOne Tools - Version SP23 and Prior and later
Information in this document applies to any platform.

Goal

This document lists the information to be provided and some of the main files to upload to a Service Request for a Package Build issue PRIOR to EnterpriseOne Tools Release 9.1.5.
For a complete list of Package Build logs for Troubleshooting in all supported platforms (including AS400 iSeries and Unix), refer to KM Note <Document 1300083.1> E1: PKG: Package Build Logs Troubleshooting Document - Updated to EnterpriseOne 9.x(9.0 and 9.1).

For information on Package Build process From EnterpriseOne Tools Release 9.1.5 Onwards, refer to E1: PKG: Understanding Server Only Packages Functionality - From EnterpriseOne Tools Release 9.1.5 Onwards (Doc ID 2099715.2)

Solution

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In this Document

Goal

Solution

All Package Issues

Package Build Issue - Information needed

General Package Build information:

Some Package Build Logs and PDFs

If the package had compiler errors, additional files can be provided as:

Package Deployment Issue - Initial Logs that Can be Provided

References

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E1: PKG: Package Information and Main Log Files to Upload to a Service Request (SR) and Troubleshoot a Build Issue - Prior to EnterpriseOne Tools Release 9.1.5 (Doc ID 1322087.1)

Applies to:

Goal

Solution

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