E1: KER: Security Server JdeSocket Or SocketException Errors When Logging Into EnterpriseOne

(Doc ID 1396585.1)

Last updated on AUGUST 16, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Symptoms

HTML Server intermittently fails to reach Security Server

Users are encountering intermittent lost connection issues on EnterpriseOne 9.x.  Also occasionally, users are unable to sign on to the system.  No changes have been recently made to E1 configuration, but users have this issue several times a week in the Production environment.

The following errors appear in the E1ROOT.LOG of the HTML / JAS Server:

Errors for User 1Could not reach security server
02 Jan 2012 16:55:00,416 [SEVERE] - [JPD900][NET] *ERROR* JdeConnectionPool ENTSVR:6015 Error in JDENET port negotiation: Read timed out
02 Jan 2012 16:55:15,938 [SEVERE] - [JPD900][JAS] Could not reach security server <ENTSVR>, Error in JDENET port negotiation: Read timed out
02 Jan 2012 16:55:15,938 [SEVERE] - [JPD900][JAS] Attempts to all security server failed. [STD] null
02 Jan 2012 16:55:15,938 [SEVERE] - [JPD900][JAS] Exception occured in the JDESignon.loadUserProfileWithPass():Error occured while loading the UserProfile for the User :A0123 com.jdedwards.system.security.SecurityServerException: FAILURE: null
02 Jan 2012 16:55:15,938 [WARN ] - [JPD900][SERVICES] LoginDisplayManager.dispatch(): Error while including the jsp file: /share/html4login.jspIOException: socket write error: Connection aborted by peer java.net.SocketException: socket write error: Connection aborted by peer
02 Jan 2012 16:55:48,854 [WARN ] - [JPD900][RUNTIME] HTMLClientHandler:doService: Abnormal error: Silent post request cannnot be processed due to busy status
....
....
Errors for User 2: Attempts to all security server failed

02 Jan 2012 16:56:05,469 [SEVERE] - [JPD900][JAS] Attempts to all security server failed. [STD] null com.jdedwards.system.security.SecurityServerException
02 Jan 2012 16:56:05,469 [SEVERE] - [JPD900][BASE] com.jdedwards.database.base.JDBException: [SECURITY_ERROR] A security error occurred. com.jdedwards.system.security.SecurityServerException: FAILURE: null
02 Jan 2012 16:56:05,469 [SEVERE] - [JPD900][BASE] com.jdedwards.database.base.JDBException: [SECURITY_ERROR] A security error occurred. com.jdedwards.database.base.JDBException: [SECURITY_ERROR] A security error occurred.
02 Jan 2012 16:56:05,469 [SEVERE] - [JPD900][METADATA] Cause exception com.jdedwards.database.base.JDBException: [SECURITY_ERROR] A security error occurred.
02 Jan 2012 16:56:05,469 [SEVERE] - [JPD900][METADATA] JDESpec error code = SPEC_REP_LOAD_FAILED com.peoplesoft.pt.e1.base.metadata.dataAccess.JDESpecException: Spec repository implementation could not be loaded.

02 Jan 2012 16:56:05,469 [SEVERE] - [JPD900][JDBJ] For package <PD900FE> in data source <Central Objects - PD900>, failed to find the package manifest. Aborting the discovery process, this package is not functional. com.jdedwards.database.services.packagelookup.PackageLookupServiceException: Spec repository implementation could not be loaded.
02 Jan 2012 16:56:05,469 [SEVERE] - [JPD900][JAS] JDBException caught in NetManager.getSpec(): | An error occured when trying to get the serialized spec object, User Name : A0094, Environment : JPD900, Role : WHADM com.jdedwards.database.base.JDBException: [SECURITY_ERROR] A security error occurred.
02 Jan 2012 16:56:05,469 [WARN ] - [JPD900][RUNTIME] A JASServiceException is caught when fetching data dictionary information from JAS. Please exit and regenerate the form.szDict=LNTYError Message: <Errors on JAS: >, Error list: :

mError: 431
mSubText:
mAlphaDescriptionTemplate: JAS_MSG431: Fetch serialized object failed. Please contact your system administrator.
mGlossaryTextTemplate:
mErrorLevel: 1
mIdItem: -1
mFileName: null
mLineNumber: 0

....
....
Errors for User 3: JdeSocket error:Connection refused
03 Jan 2012 08:00:18,576 [SEVERE] - [JPD900][NET] *ERROR* JdeConnectionPool ENTSVR:6015 JdeSocket error:Connection refused: connect
03 Jan 2012 08:00:19,590 [SEVERE] - [JPD900][NET] *ERROR* JdeConnectionPool ENTSVR:6015 JdeSocket error:Connection refused: connect
03 Jan 2012 08:00:20,604 [SEVERE] - [JPD900][NET] *ERROR* JdeConnectionPool ENTSVR:6015 JdeSocket error:Connection refused: connect
03 Jan 2012 08:00:20,604 [SEVERE] - [JPD900][JAS] Could not reach security server <ENTSVR>, JdeSocket error:Connection refused: connect
03 Jan 2012 08:00:20,604 [SEVERE] - [JPD900][JAS] Attempts to all security server failed. [STD] null
03 Jan 2012 08:00:20,604 [SEVERE] - [JPD900][JAS] Exception occured in the JDESignon.loadUserProfileWithPass():Error occured while loading the UserProfile for the User :Y0027 com.jdedwards.system.security.SecurityServerException: FAILURE: null

....
....
Errors for User 4: JdeSocket error:A remote host refused an attempted connect operation
  

Cause

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