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E1: JAS: Troubleshooting Various Issues and Errors when Logging into an HTML/Web Client (Doc ID 1408831.1)

Last updated on MARCH 12, 2021

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.

Purpose

This document covers various issues users encounter when logging into an HTML /Web Client. These issues may come from a variety of sources such as:

For issues with Internet Explorer, Safari or Firefox browsers on a HTML Client, review this KM article = E1: JAS: Web Browsers Master Checklist and Known Issues for EnterpriseOne - <Document 1267490.1>.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 When the Enterprise Server is a System i (also known as AS400 / iSeries)
 Scenario 1:  Unable to login - Error Unknown Host
 Scenario 2:  Performance is impacted when Logging in
 Scenario 3:  Logging into HTML Client is slow
 Scenario 4:  Logging into HTML client is extremely slow
 Scenario 5:  Unable to open any Application on HTML Client
 Error Messages When Logging In
 Scenario 1:  Error 500: Maflet not found for name e1menu
 Scenario 2:  Error : 2.  May not be able to access JDBj from Java code when logging into HTML Client
 Scenario 3:  User taken to "Quick Link Page" after Logging into Web Client
 Scenario 4: Unable to login - 'This page can't be displayed (IE 11) or This site can't be reached (Chrome)'
 Database Connection Issues
 Scenario 1:  Error: unknown JAS error
 Scenario 2:  An unknown JAS sign in error occured. Please contact the System Administrator.
 Scenario 3:  The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: SSLv3 SSLContext not available.
 Scenario 4: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "SQL Server did not return a response. The connection has been closed."
 Scenario 5: java.sql.SQLNonTransientConnectionException: The application requester cannot establish the connection. (Connection refused: connect)
References

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