E1: JAS: Troubleshooting Various Issues and Errors when Logging into an HTML/Web Client
(Doc ID 1408831.1)
Last updated on DECEMBER 27, 2023
Applies to:
JD Edwards EnterpriseOne Tools - Version SP24 and laterInformation in this document applies to any platform.
Purpose
This document covers various issues users encounter when logging into an HTML /Web Client. These issues may come from a variety of sources such as:
- Enterprise Server
- Database connectivity
- Desktop configuration and /or other software on the workstation
For issues with Internet Explorer, Safari or Firefox browsers on a HTML Client, review this KM article E1: JAS: Browser Support / Certification Information and Best Practices / Checklist For Setting Up Different Browsers to Use With EnterpriseOne - <Document 1267490.1>.
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| When the Enterprise Server is a System i (also known as AS400 / iSeries) |
| Scenario 1: Unable to login - Error Unknown Host |
| Scenario 2: Performance is impacted when Logging in |
| Scenario 3: Logging into HTML Client is slow |
| Scenario 4: Logging into HTML client is extremely slow |
| Scenario 5: Unable to open any Application on HTML Client |
| Error Messages When Logging In |
| Scenario 1: Error 500: Maflet not found for name e1menu |
| Scenario 2: Error : 2. May not be able to access JDBj from Java code when logging into HTML Client |
| Scenario 3: User taken to "Quick Link Page" after Logging into Web Client |
| Scenario 4: Unable to login - 'This page can't be displayed (IE 11) or This site can't be reached (Chrome)' |
| Scenario 5: Logging into HTML client is extremely slow |
| Database Connection Issues |
| Scenario 1: Error: unknown JAS error |
| Scenario 2: An unknown JAS sign in error occured. Please contact the System Administrator. |
| Scenario 3: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: SSLv3 SSLContext not available. |
| Scenario 5: java.sql.SQLNonTransientConnectionException: The application requester cannot establish the connection. (Connection refused: connect) |
| References |