E1: JAS: Troubleshooting Various Issues and Errors when Logging into an HTML/Web Client
(Doc ID 1408831.1)
Last updated on MARCH 12, 2021
Applies to:JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.
This document covers various issues users encounter when logging into an HTML /Web Client. These issues may come from a variety of sources such as:
- Enterprise Server
- Database connectivity
- Desktop configuration and /or other software on the workstation
For issues with Internet Explorer, Safari or Firefox browsers on a HTML Client, review this KM article = E1: JAS: Web Browsers Master Checklist and Known Issues for EnterpriseOne - <Document 1267490.1>.
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In this Document
|When the Enterprise Server is a System i (also known as AS400 / iSeries)|
|Scenario 1: Unable to login - Error Unknown Host|
|Scenario 2: Performance is impacted when Logging in|
|Scenario 3: Logging into HTML Client is slow|
|Scenario 4: Logging into HTML client is extremely slow|
|Scenario 5: Unable to open any Application on HTML Client|
|Error Messages When Logging In|
|Scenario 1: Error 500: Maflet not found for name e1menu|
|Scenario 2: Error : 2. May not be able to access JDBj from Java code when logging into HTML Client|
|Scenario 3: User taken to "Quick Link Page" after Logging into Web Client|
|Scenario 4: Unable to login - 'This page can't be displayed (IE 11) or This site can't be reached (Chrome)'|
|Database Connection Issues|
|Scenario 1: Error: unknown JAS error|
|Scenario 2: An unknown JAS sign in error occured. Please contact the System Administrator.|
|Scenario 3: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: SSLv3 SSLContext not available.|
|Scenario 4: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "SQL Server did not return a response. The connection has been closed."|
|Scenario 5: java.sql.SQLNonTransientConnectionException: The application requester cannot establish the connection. (Connection refused: connect)|