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E1: LDAP: Troubleshooting Guide for LDAP Configuration Issues (Doc ID 1410693.1)

Last updated on APRIL 28, 2021

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Purpose

This document is a collection of "currently known" configuration issues that can occur when configuring LDAP Authentication with EnterpriseOne.

If an issue occurs while starting the EnterpriseOne Enterprise Server Service(s) after enabling LDAP, always try and collect the Security Kernel JDE log and Security Kernel debug log from the Enterprise Server to begin troubleshooting the issue.

NOTE: It is suggested to test LDAP connection details, filters and searches using a LDAP Administration tool before using them in E1 configuration. Open source tools like Apache Directory Studio, JXplorer, etc. can be very useful to check and test LDAP settings and responses.

  

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Issues Configuring LDAP
 Issue 1:  Incorrect LDAP Mappings or LDAP Server Attribute Values
 Issue 2:  No users can login after LDAP Bind
 Issue 3:  Issues after LDAP Bind
 Issue 4:  Issues after configuring LDAP
 Issue 5:  Timeout Error when searching
 Issue 6:  Unable to create new LDAP Configuration
 Issue 7:  LDAP search fails in E1, but works using third party tool
 Issue 8:  Connect to Active Directory - without using User Search Base to select multiple domains

 

 User & Password Issues
 Issue 1:  Users are not authenticating
 Issue 2:  Errors after Authentication
 Issue 3:  Not able to establish connection with LDAP Server
 Issue 4: LDAP Bind Fails
 Issue 5: Certain Users are not Able to Authenticate
 Errors when Using LDAP
 Issue 1:  Error - FetchKeyed F00928 failed can't find a valid active environment
 Issue 2:  Error "FetchKeyed F00928 failed"
 Issue 3:  eIPCNotFound in Security Server kernel 
 Issue 4:  Issue with Microsoft Active Directory, binding sAMAccountName as USRSRCHATR
 Issue 5:  'LDAP search failed,trying to get the connection again' errors intermittently appear in the Security Kernel logs
 Issue 6: 'Sign In Error: Incorrect User ID or Password' after restricting users to login only from specific workstations on an AD LDAP enabled system
References

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