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E1: 42: MOB: JDE Mobile Sales Order Search Error (Doc ID 1415968.1)

Last updated on MAY 27, 2020

Applies to:

JD Edwards EnterpriseOne Mobile Sales Inquiry - Version 9.0 and later
Information in this document applies to any platform.


In the E1 Mobile Sales application, if clicking on Sales Order Inquiry, enter any field, then press Search, the following error message is displayed: "System Error: Please contact your system administrator".

1. Log into mobile sales
2. Select Item Availability, enter an item number and select Save. Then press Search.
3. Go back to Home, then Sales Order Inquiry. Put in any search fields (except Customer PO) and press Search.
4. The following error occurs: "System Error: Please contact your system administrator".
5. At this point, the same error message will be displayed for sales order search until the User Override for application=SalesSMob from P98950 is deleted, or put a value in Customer PO in the sales order search.


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