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E1: 17: Secure Enterprise Search (SES) EnterpriseOne Setup and Execution Checklist (Doc ID 1471832.1)

Last updated on SEPTEMBER 16, 2024

Applies to:

JD Edwards EnterpriseOne Service Management - Version XE and later
Information in this document applies to any platform.

Purpose

 

This document covers the setup and execution of an SES search within the Service and Warranty Management System.

Scope

 

Details

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In this Document
Purpose
Scope
Details
 Overview
 Scope and Application
 Setting Up SES (Secure Enterprise Search) Checklist
 SES Index Build Definition (P95800A)
 SES Text Search Build (R958001A)
 Searching for Solutions – Work orders/Cases (P90CD002, P90CG501)
 Frequently Asked Questions
 Question 1:  Solution Search is not returning any results after a successful build (R958001A).  What causes the solutions and search text from the case from the Case Notes field to fail to display when performing an Advanced Search?
 Question 2:  Where is the Template (text) for emailing a Solution from Solution Advisor in a Case P17500 / P90CG502 saved and retrieved?
 Question 3:  The P95800A Work with Text Search Indices application enables the build of the Business Views manually, what is the recommended way to build the Business Views?
 Question 4:  Is it necessary to purchase an individual SES license to be able to use Solutions?
References

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