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E1: 17: Secure Enterprise Search (SES) EnterpriseOne Setup and Execution Checklist (Doc ID 1471832.1)

Last updated on AUGUST 20, 2019

Applies to:

JD Edwards EnterpriseOne Service Management - Version XE and later
Information in this document applies to any platform.

Purpose

This document is part of an Information Center - to see other documents related to Case Management and Service & Warranty Management, please use the links provided below:

Information Center: JD Edwards EnterpriseOne Case Management and Service & Warranty Management Product > Information Center: Using JD Edwards EnterpriseOne Case Management and Service & Warranty Management Product > Note 1471832.1

 This document covers the setup and execution of an SES search within the Service and Warranty Management System.

Scope

 

Details

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In this Document
Purpose
Scope
Details
 Overview
 Scope and Application
 Setting Up SES (Secure Enterprise Search) Checklist
 SES Index Build Definition (P95800A)
 SES Text Search Build (R958001A)
 Searching for Solutions – Work orders/Cases (P90CD002, P90CG501)
 Frequently Asked Questions
 Question 1:  Solution Search is not returning any results after a successful build (R958001A).  What causes the solutions and search text from the case from the Case Notes field to fail to display when performing an Advanced Search?
 Question 2:  Where is the Template (text) for emailing a Solution from Solution Advisor in a Case P17500 / P90CG502 saved and retrieved?
 Question 3:  The P95800A Work with Text Search Indices application enables the build of the Business Views manually, what is the recommended way to build the Business Views?
 Question 4:  Is it necessary to purchase an individual SES license to be able to use Solutions?
References

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