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E1: 17: Service Order FAQ (P17714/P90CD002/P3111/P90CD015/P3112/P90CD018) (Doc ID 1475783.1)

Last updated on FEBRUARY 01, 2019

Applies to:

JD Edwards EnterpriseOne Service Management - Version XE and later
Information in this document applies to any platform.


This document provides answers to frequently asked questions on Service Orders in the Service and Warranty Management module.

Questions and Answers

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In this Document
Questions and Answers
 Question 1:  If making a change to any detail line in a Service Order via P90CD002, Manage Service Orders, and then clicking Cancel/Close without clicking Save Changes, why are the changes are still saved?
 Question 2:  Taking the Problem/Issue Visual Assist from the CRM Service Work Order application (P90CD002) calls various programs.  Is it possible to specify the different programs to be called?
 Question 3:  How can the Responsible Business Unit (Business Unit on Accounting Tab) be populated without manually entering a value?
 Question 4:  Do Service orders utilize the Credit Limit processing like the Sales order system?
 Question 5:  Are changes to Service Orders (P17714 - P90CD002) tracked when the Subledger inactive field has been changed?
 Question 6:  When creating a Service Work Order, and the default Doc type is SV, when the order is created and a Product Model/Family is added, the Document Type of the order changes to SE.  Where does the document type come from and why?
 Question 7:  How is the LOT/SN (LOTN) field populated on a Service Work Order (P17714/P90CD002) when entering an equipment number and tabbing out?
 Question 8:  How does EnterpriseOne calculate the Requested Finish Date (DPL) in Work Order Revisions (P17714)?
 Question 9:  Is there a way to automatically populate the following fields on the Service Work Order (P17714/P90CD002):  Manager, Supervisor, Assigned To, and Inspector?
 Question 10:  How can Freight or Shipping be added to a Service Work Order (P17714/P90CD002) and then billed without charging tax?
 Question 11:  Is it possible to create outside operation purchase orders (*OP Parts) from a Service work order?
 Question 12:  Can a J Line Type on a service order parts list retrieve a cost/price from the supplier/item relationship catalogue set up in the Supplier Price/Catalog File (F41061)?
 Question 13:  What functionality does the Inventory Commitment Flag (IVCM) in the Work Order Status Action Table (F4826) have regarding Service Order Activity Rules and Service work order commitments?
 Question 14:  What is the necessary setup to get an e-mail sent to the Primary Service Provider when a Service work order is created and the Service Provider is entered on the Order?
 Question 15:  Records are added in the Work Order Record type UDC, 00/RT but when accessing them from the work order, the UDC value does not display.  How can the added value  be seen and used for the work order application?
 Question 16:  Can Material Requirements Planning (R3482 & R3483) be used with Service Orders and their parts lists to capture demand?
 Question 17:  Can a credit memo be created to reverse a service order that has already been billed in Service Order Billing (R1775) and invoiced (R48121)?
 Question 18:  What is the different between a Service Work Order and an Equipment Work Order?
 Question 19:  How is the processing option that calls the entitlement date table (F1791), used in Service management work orders (P17714, P90CD002), for entitling items?
 Question 20:  Why, when using the Service Management Workbench (P90CD020) to call the Service Work Order (P90CD002), and selecting the labor tab to access Service Work Order Labor (P90CD018) details, does Billable fields fail to display on the labor instructions?
 Question 21:  Why does Print Quote (R17711) launch and print all work orders recorded in the database rather than just the order selected?
 Question 22:  What is the recommended way to turn off the warning pop-up for update of contract related information on Parts list and Routing Instructions, which is triggered when changing the service type on the service order?
 Question 23:  Can JDE e-mails be set up so that authentication occurs and the notification leaves the network and then returns into the typical e-mail system?  Can this be prevented from the JD Edwards side?
 Question 24:  Using either P90CD015 or the P17730) to change a price on a parts list to zero after it defaulted from the Advance Price Schedule for that customer, the price cannot be changed.  Can the price be set to zero so the part is not billed?
 Question 25:  How can media attachments be printed on a work order when running the print program?
 Question 26: Attempting to use a Kit item (Stocking type K) on a Service order header (P17714 - P90CD002) and utilize the Copy BOM functionality to create the parts list on the order but the COPY BOM functionality is not avalabile when a Kit item is on the header?
 Question 27: Why does the Actual Finish Date Default into the Beg Date on the Service Work Order Status Window? When the work order status is changed in the P17714 and the status change window is displayed, the date that is coming in is not the current date but a date previously input on the work order. Why?
 Question 28: How can user enter a service order with BLANK contact name and number?
 Question 29: Is it possible to access specific version of Meter Readings (P12120) from Related Links, in application P90CD00?
 Question 30: Is it possible to pull the Workcenter Rate (F30008) for a Cost Type other than Direct Labor (B1) in the Service Order Routing (P17732)?
 Question 31: Why does the visual assist in the Status field, application P90CD002 call UDC 00/SS rather than the P4826, Work Order Activity Rules?

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