E1: 17: Service and Warranty Billing and Invoicing FAQ
(Doc ID 1488938.1)
Last updated on JULY 15, 2021
Applies to:JD Edwards EnterpriseOne Service Management - Version 8.0 and later
Information in this document applies to any platform.
This document will provides answers to frequently asked questions on the Service Billing of SWM transactions.
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In this Document
|Questions and Answers|
|Question 1: Why doesn’t the system consolidate records created by Service Workflow Generation (R1775) for one customer into one invoice with Invoice Consolidation set in Customer Billing Instructions?|
|Question 2: Customer Master record is set to Send Invoice to an alternate Bill to Address when billing a Service Work Order (P17714); why won’t the Invoice pull in the Bill to Address instead of Customer Number?|
|Question 3: No offset (tax) amount is created on the Journal Edit Register report (R48300). Why is the batch out of balance and no A/R records are created?|
|Question 4: When using Non-stock items on a service order parts list, why are they not taxed when processed via service orders and the R1775, using the SERVIC Vertex Transaction Type?|
|Question 5: Why is a transaction that is populated in the Workfile (F4812), sub-ledger of the work order number NOT populating in the Customer Ledger (F03B11) file after running Create A/R Entries?|
|Question 6: Does R1775 or R48121 recalculate Vertex Tax Rates once run?|
|Question 8: When the R48121 is run over a workflie created from the R1775 (service work order), the F03B11 (Customer Ledger) does not get updated with the work order number in the subleger. Is this functionality possible?|
|Question 9: How does the G/L Offset field in the F4812 table get populated when the Work Order Workfile (R1775) and Service Contract Workfile (R1732) Generation are run?|
|Question 10: When R1775 is run to create work file records, customer master information missing error is in the pdf output even though customer master information exists for the customer AB#. Why?|
|Question 11: Why is the BC Billing Code in the P0911 coming in as I Ignore for Service Orders in the F0911.|
|Question 12: Why does the R1775 report display error 0037 : Address Number - Invalid?|
|Question 13: R1732 is processing zero amount lines from Contract detail and creating entries in F4812.|