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E1: 17: Service and Warranty Billing and Invoicing FAQ (Doc ID 1488938.1)

Last updated on JULY 15, 2021

Applies to:

JD Edwards EnterpriseOne Service Management - Version 8.0 and later
Information in this document applies to any platform.

Purpose

This document will provides answers to frequently asked questions on the Service Billing of SWM transactions.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Question 1:  Why doesn’t the system consolidate records created by Service Workflow Generation (R1775)  for one customer into one invoice with Invoice Consolidation set in Customer Billing Instructions?
 Question 2:  Customer Master record is set to Send Invoice to an alternate Bill to Address when billing a Service Work Order (P17714); why won’t the Invoice pull in the Bill to Address instead of  Customer Number?
 Question 3:  No offset (tax) amount is created on the Journal Edit Register report (R48300).  Why is the batch out of balance and no A/R records are created?
 Question 4:  When using Non-stock items on a service order parts list, why are they not taxed when processed via service orders and the R1775, using the SERVIC Vertex Transaction Type?
 Question 5:  Why is a transaction that is populated in the Workfile (F4812), sub-ledger of the work order number NOT populating in the Customer Ledger (F03B11) file after running Create A/R Entries?
 Question 6:  Does R1775 or R48121 recalculate Vertex Tax Rates once run?
 Question 7: Why are users getting  RC AAI errors in work center after running the Service Contract Workfile Generation (R1732) and then creating Invoices for the service contract (R48121) and then trying to process the Invoice Batch (P48221) into AR?  Errors occur at the time the AR is being created and the batch goes into error.
 Question 8: When the R48121 is run over a workflie created from the R1775 (service work order), the F03B11 (Customer Ledger) does not get updated with the work order number in the subleger. Is this functionality possible?
 Question 9: How does the G/L Offset field in the F4812 table get populated when the Work Order Workfile (R1775) and Service Contract Workfile (R1732) Generation are run?
 Question 10: When R1775 is run to create work file records, customer master information missing error is in the pdf output even though customer master information exists for the customer AB#. Why?
 Question 11: Why is the BC Billing Code in the P0911 coming in as I Ignore for Service Orders in the F0911.
 Question 12: Why does the R1775 report display error 0037 : Address Number - Invalid?
 Question 13: R1732 is processing zero amount lines from Contract detail and creating entries in F4812.
References

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