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E1: 17: Service/Warranty Management (SWM) and Returned Material Authorization (RMA) FAQ (Doc ID 1490598.1)

Last updated on JANUARY 15, 2021

Applies to:

JD Edwards EnterpriseOne Service Management - Version XE and later
Information in this document applies to any platform.

Purpose

This document is part of an Information Center - to see other documents related to Case Management and Service & Warranty Management, please use the links provided below:

Information Center: JD Edwards EnterpriseOne Case Management and Service & Warranty Management Product > Information Center: Using JD Edwards EnterpriseOne Case Management and Service & Warranty Management Product > Note 1490598.1

This document will answer commonly asked questions on the RMA process and Service and Warranty management.

Questions and Answers

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In this Document
Purpose
 Information Center: JD Edwards EnterpriseOne Case Management and Service & Warranty Management Product > Information Center: Using JD Edwards EnterpriseOne Case Management and Service & Warranty Management Product > Note 1490598.1
Questions and Answers
 Question 1: Need to bring back some obsolete items via a RMA for SWM so that we can perform repairs on these items. Why getting error at RMA purchase order creation that states can't receive in an obsolete item? Error ID 008R.
 Question 2: Trying to delete an RMA in P40051, error 155X is displayed, why cannot delete PO/SO attached, even though the SO and OP was already cancelled with status 999?
 Question 3: When performing a Ship and Return (SHR) Return Material Authorization (RMA), is it possible to update the Installed Base record for the item being returned with the serial number of the replacement item?
 Question 4: When creating an RMA from a Case, the Sales Order Sub-ledger defaults as the Case Number and the Sub-ledger Type defaults as F. Is it possible to turn this off?
 Question 5: How are Service Type, Service Provider, and Service Group Fields are Used in RMA Defaults P40052 for S/WM? 
References

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