E1: JAS: Random "exception in processEvent java.lang.NullPointerException" Errors When Running Any E1 Application

(Doc ID 1495090.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

When running any application on an HTML/Web client for users running with Tools Release 9.1.0.2+, users may get a pop-up error message:


 

Message text:

WEB CLIENT EXCEPTION
An exception has been caught by the Web client. Please contact your system administrator. See log for details. Exception id =Exception_yyyy-mm-dd hh:mm:ss.xxx_USERNAME

 

The e1root_xxx.log will show the following:

26 Mar 2012 01:48:34,342 [SEVERE] TXIE1 - [RUNTIME]         exception in processEvent java.lang.NullPointerException
26 Mar 2012 01:48:34,342 [SEVERE] TXIE1 - [RUNTIME]         An exception has been caught by the Web client. Please contact your system administrator. See log for details. Exception id =Exception_yyyy-mm-dd hh:mm:ss.xxx_USERNAME    java.lang.NullPointerException

 

Users have to click the OK button to continue working with the application.  Although it does not stop operations from completing, having to close the error dialog box to continue with work can be disruptive if the issue is faced many times over the course of a day.

Changes

Not Applicable

Cause

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