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E1: 17: Service and Warranty Initial Setup (Doc ID 1496932.1)

Last updated on MARCH 12, 2021

Applies to:

JD Edwards EnterpriseOne Service Management - Version XE and later
Information in this document applies to any platform.


This document contains useful setup information that is required for Service & Warranty Management applications.




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In this Document
 Service and Warranty Constants (P17001)
 Next Numbers (P0002)
 CRM Constants (P90CA000)
 Document Type Maintenance (P40040)
 Work Day Calendar (P00071)
 Tax Rate/Area- Tax Explanation Code (P4008/P0004A)
 Customer/Service Provider SWM Attributes (P1782)
 Frequently Asked Questions
 Question 1: Can LOB (Line of Business) from the AR setup be used with Service Warranty Management?
 Question 2: When attempting to add a SWM Service Provider record in the P1782 Service & Warranty Management Information, the add button will not work.  Why when clicking the ADD button nothing happens?
 Question 3: NER "N1700030 F0007 Work Day Calendar" does not consider the calendar type and calendar name while doing a fetch on F0007 table. During the fetch it passes all primary key values except these two fields. 
 Question 4: Can Service work orders (P17714) be setup to utilize Next Numbers (NN) by Document type ?
 Question 5: When entering a maintenance work order (P17714) system now demands the tax explanation code and Tax rate/area fields to be populated - why?

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