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E1: 13/17: Workflow Process Setup and Execution in 9.0 Forward (Doc ID 1501744.1)

Last updated on NOVEMBER 08, 2019

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.0 and later
JD Edwards EnterpriseOne Capital Asset Management - Version 9.0 and later
Information in this document applies to any platform.


To show the setup and processing of workflow as it applies to Work order approvals for S/WM – CAM.


Workflow offers a powerful means of automating various components of the work-order life cycle across the entire enterprise. Documents, information, and action messages automatically pass from one task to the next. The tasks are based on a set of procedural rules and initiating events, and require minimal involvement on your part. For example, you can use workflow to:

Some of these workflow examples are shipped with the software.

In addition, workflow enables you to:




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In this Document
 Work Order Approval Process Example
 Activating workflow from the Application  P90CD002
 Workflow Data Structure W4800010B
 Workflow Management Process Master
 Workflow Design
 Work Order Entry and Process Approvals
 Changes to Distribution Lists
 Frequently Asked Questions
 Question 1:  Where is the text coming from when e-mailing a solution to a client and can this text be translated to the customer's language?
 Question 2:  Why when attempting to change a work order status in Work Order Revisions (P17714) is resulting in error ID 4609 when there is no approval process required for this work order type?  
 Question 3: Is it possible to have Hierarchy Processing for approval of Maintenance Work Orders based upon parent/child structure setup in distribution list in Standard delivered work flow?
 Question 4: Is it possible to restrict email notification selectively (initial email) to maintenance work order originator when it undergoes work flow approval?
 Question 5: If the work order approval had an issue, how can we remove the work orders from approval without doing any SQL in the database?
 Question 6: Is it possible to add more information to the Work Flow E-mail created via processing option 13. E-mail Manager / Crew in the Process Tab of the P17714 processing options?
 Question 7: If the wrong approver in Group Reversions was set up when work orders when into workflow, how can the workflow system be updated so that these work orders are sent for approval to another approver?

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