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Certifications FAQ for JD Edwards EnterpriseOne (Doc ID 1525328.1)

Last updated on OCTOBER 23, 2023

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 and later
Information in this document applies to any platform.


This document provides assistance to JD Edwards EnterpriseOne customers with using the Certify Application (Certifications Tab) in My Oracle Support.

Questions and Answers

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In this Document
Questions and Answers
 Certifications FAQ for JD Edwards EnterpriseOne
 Question 1: How do I get help with the My Oracle Support certification search?
 Question 2: How can I find a product by name?
 Question 3: How can I search by platform, instead of by product and release?
 Question 4: What is some of the new functionality in the Certify Application?
 Question 5: Can I still use the Tools 9.1.x HTML documents as provided by the JD Edwards EnterpriseOne MTR Index KM document?
 Question 6: Can I still find the "JD Edwards EnterpriseOne Statement of Direction for Platforms" on the JD Edwards EnterpriseOne MTR Index KM document?
 Question 7: Why does the “Support Information” area for most of the JD Edwards EnterpriseOne Certifications show “Support Information not available?”  (See example below)
 Question 8: Why do I see "Support Information" for Oracle Database? (See example)
 Question 9: Where can I find specific support statements in the Certify Application, such as the notes that were previously contained in the HTML or PDF documents?
 Question 10: What Certifications are contained in the "JD Edwards EnterpriseOne Tools" search?
 Question 11: How can I give feedback on the certification search?
 Question 12: How can I download or print my results from the certification search?
 Question 13: If a product is certified for  plus releases [ends with (*) or (+)] how do I know what releases the certification includes?
 Question 14: What is 32/64-bit compatibility?

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